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Tales of the supernatural are common in all parts of Britain. In particular, there was (and perhaps still is) a belief in fairies(仙女). Not all of these   21   are the friendly, people-loving characters that appear in Disney films, and in some folktales they are   22   and cause much human suffering. This is true in the tales about the Changeling. These tell the story of a mother whose baby grows   23   and pale and has changed so much that it is almost   24   to the parents. It was then   25   that the fairies had come and stolen the baby away and   26   the human baby with a fairy Changeling. There were many ways to prevent this from happening: hanging a knife over the baby’s head while he slept or covering him with some of his father’s clothes were just two of the recommended   27  . However, hope was not lost even if the baby had been   28  . In those cases there was often a way to get the   29   baby back. You could   30  the Changeling on the fire--then it would rise up the chimney, and you would hear the sound of fairies’ laughter and soon after you would find your own child safe and sound nearby.

21. A. babies              B. believers               C. fairies                     D. supermen

22. A. powerful          B. cruel                  C. frightened                D. extraordinary

23. A. sick                 B. slim                   C. short                       D. small

24. A. uncomfortable  B. unbelievable        C. unacceptable        D. unrecognizable

25. A. feared              B. predicted               C. heard                          D. reported

26. A. covered          B. changed             C. replaced               D. terrified

27. A. cases            B. tools                 C. steps                     D. methods

28. A. missed           B. stolen             C. found                D. lost

29. A.1ittle             B. pale                C. sad                    D. real

30. A. seize             B. burn               C. place             D. hold

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Tales of the supernatural are common in all parts of Britain. In particular, there was (and perhaps still is) a belief in fairies(仙女). Not all of these   21  are the friendly, people-loving characters that appear in Disney films, and in some folktales they are   22  and cause much human suffering. This is true in the tales about the Changeling. These tell the story of a mother whose baby grows   23  and pale and has changed so much that it is almost   24  to the parents. It was then   25  that the fairies had come and stolen the baby away and   26  the human baby with a fairy Changeling. There were many ways to prevent this from happening: hanging a knife over the baby’s head while he slept or covering him with some of his father’s clothes were just two of the recommended   27 . However, hope was not lost even if the baby had been   28 . In those cases there was often a way to get the   29  baby back. You could   30 the Changeling on the fire--then it would rise up the chimney, and you would hear the sound of fairies’ laughter and soon after you would find your own child safe and sound nearby.

【小题1】
A.babiesB.believersC.fairies D.supermen
【小题2】
A.powerfulB.cruelC.frightened D.extraordinary
【小题3】
A.sickB.slimC.short D.small
【小题4】
A.uncomfortableB.unbelievable C.unacceptable D.unrecognizable
【小题5】
A.fearedB.predictedC.heard D.reported
【小题6】
A.coveredB.changedC.replaced D.terrified
【小题7】
A.casesB.toolsC.stepsD.methods
【小题8】
A.missedB.stolenC.found D.lost
【小题9】
A.1ittleB.paleC.sad D.real
【小题10】
A.seizeB.burnC.place D.hold

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Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.
Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.
If you want to ensure good public relations, you need to master effective telephone techniques.
You should try to give an impression of an efficient, friendly, progressive company eager to give good service.
Before calling
Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.
Check the number. A great deal of money is wasted each year on dialing wrong numbers.
Plan your call. Make a list of points and questions to be raised.
Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”
If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.
Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).
During the call
Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?
Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.
Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.
Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.
Be courteous. Finish by thanking the caller for his or her time and trouble.
After the call
Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.
Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.
【小题1】 Before calling, you have to _____.

A.stay at your company onlyB.learn important data and figures by heart
C.get things ready for the communicationD.choose the right time and place
【小题2】 During the call, it is unsuitable to _____.
A.be decisiveB.be heard in low spiritsC.check your notesD.get feedback
【小题3】 What does the underlined word “courteous” in the passage mean?
A.Polite.B.Active.C.Effective.D.Correct.

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One of the keys to being successful is persistence(坚持).Once you have determined exactly what you want to achieve, you must take active action in order to succeed.
One of the things you'll notice on your journey towards your goal are roadblocks. That is, you will come across obstacles(障碍) to discourage your progress. Actually, they are a part of life. Everyone would have every success they ever wanted if there were no obstacles. Your job is to be persistent and work through those obstacles. If you find little or no obstacles along the way, chances are that you are not really challenging yourself. And when you do reach your goal, you won't experience the feeling of "sweet success". Make your goal a challenging one!
If you take the time to study any successful person, you will learn that the vast majority of them have had more "failures" than they have had "successes". This is because successful people are persistent; the more they stumble(绊倒)and fall, the more they get right back up and get going again. On the other hand, people that don't get back up and try again, never reach success. For example, Walt Disney was turned down 302 times before he got financing for his dream of creating the "Happiest Place on Earth". Today, due to his persistence, millions of people have shared "the joy of Disney".
Having known these facts, keep in mind that you must constantly reevaluate(再评估)your circumstances and the approach you are using to reach your goal. There is no sense in being persistent at something that you are doing incorrectly! Sometimes you have to modify(修改)your approach along the way. Every time you do something you learn from it, and
therefore find a better way to do it the next time.
Today is the day to begin your journey, using consistency and persistency, towards tomorrow's successes!
【小题1】The author seems to hold the belief that      .

A.challenges we come across are beneficial
B.obstacles will surely lead to someone’s success
C.the more obstacles we have, the more discouraged we feel
D.it’s rewarding to enjoy the feeling of“sweet success”
【小题2】Which can be inferred from the text?
A.Making a practical goal will ensure your success.
B.Having a beautiful picture will lead to your success.
C.Never giving up in face of failure may contribute to your success.
D.Suffering from more failures will make you disappointed.
【小题3】What must you reevaluate constantly?
A.Attitudes and skills.B.Circumstances and ways.
C.Roadblocks and challenges.D.Failures and successes.
【小题4】What’s the text mainly about?
A.Persistence makes for successB.Overcome obstacles
C.Challenge yourselfD.Failure is the mother of success

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