To whom it may concern,
This letter describes the worst travel experience I have ever had．The problems we had were the result of poor management and thoughtless employees．Your airline should be ashamed of treating its  customers so poorly．
On January 5, we arrived in Denver from Houston and checked in for our next flight．It wasn’t long before the agent announced that our flight would be delayed because of a mechanical problem． The equipment was in Aspen, and they expected it to be repaired soon．
Soon shortly turned to much later, and during the delay, weather temporarily closed the Aspen airport．The weather cleared in Aspen and the plane took off very late for Denver．While it was in the air, the agent announced that the plane would be used for the next flight and that our flight was being cancelled．
This cancellation struck me as being unfair．There was a mad scramble （争先恐后） as the 50 or so passengers scheduled for our flight fought for seats on later flights．When the dust settled, we were wait-listed on the 9’-00 flight the next morning．We had to spend the night in the airport．
Coming home was no better．Because of a mechanical problem, it looked like we would miss our connection in Denver．The agent assured us they would hold the Newark flight for us．Needless to say, the flight to Houston taxied out as we pulled into the gate．Arrangements were made for us to take the next flight, so we sat in the airport for 5 hours．When we finally arrived in Houston, our skis were missing．As of this writing, the skis have not been found．
Nothing you can do will make us feel better about our flights．If you are a responsible business, however, you will do what you can to see that passengers in the future are treated better．
With great displeasure,
Phyllis Dooley
【小题1】When Phyllis wrote her letter, she felt ______．

Many times when people hear the words social networking, their brains automatically go to sites such as Twitter or Facebook．However, there are sites for those into social networking and into reading． Sound crazy? It's really not．
If you' ve ever wanted a site where you can receive book recommendations, follow your favorite authors, and keep up with what your friends are reading．then look no further than Goodreads, com．
Goodreads provides useful services for those in the reading world, It is a site where you can win books by going to giveaways and simply entering your information．Some giveaways are even signed by the author．And the books aren't boring, old or torn copies - many of them are ARC’s （Advanced Readers Copies）, for which you can write a short review on the site．Anyone can post reviews of their favorite books or series so that others may feel inclined to read them as well．
Another function of the site is offering book clubs and interest groups．You can have interactive discussions with groups of people reading the same things, sort of like a blog．You can also make friends with people and post statuses similar to Facebook．Your friends can send you hook recommendations and you can add them to your shelf if you choose．
Shelves are by far one of the best features on the site．You can categorize your entire library and put hooks you want to read on your "to - read" shelf．These virtual （虚拟的）shelves allow you to see what you' ve read and also let you keep track of the number of books you' ve read in a year．
You can even read original writing for free because many people post their own writing on the site to gain feedback and advice on how to improve．Anyone can join this site for free and fall in love with not just a hook, but a book site as well．
【小题1】People who go to the site Twitter mostly want to              ．

第二节 完型填空（共20小题；每小题 1.5 分，满分 30 分）
阅读下面短文，从短文后各题所给的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
It was 4 o’clock in the morning on June 9, 2003 when I received the phone call. “This is the emergency room calling and your son was just  21  in with severe burns on his face, neck and arms. We have called for a(n)  22  and are going to fly him to the burn unit in Seattle.” Seattle was 350 miles from his college, so we knew immediately this was  23  .
The doctor described the  24  , which caused the burns. At 6 am, our son and his friends decided to barbecue hamburgers in the courtyard of their apartment. When they  25  the charcoal(木炭), it burst into flames because they had sprayed too much petrol. The flames  26  my son’s shirt tail and shot from his waist to well over his head.
27  , one of the boys was quick-minded, grasped my son, and  28  him on the grass. While it saved his life, it was not in  29  to save him from severe burns and the terrible scars.
After he  30  from the treatments, the doctors told him they would not do plastic surgery(整容) for 6 months  31  it takes that long for the skin to stop shrinking and wrinkling. So he had to return to college with scars typical of severe burns.
When I was a child, my mother told my sister, who had a 10-inch, very  32  scar on her arm, “Nancy, if you ignore the scar, other people will ignore it. It does not mean they will not  33  it, but it means it will not matter to them if it doesn’t matter to you.”
I  34  this wisdom on to my son. He kept my advice in  35  and returned to school with his head held high--glad he was alive.
By the end of the six-month waiting period, he decided that the scars didn’t  36  , so he made the  37  to give up any plastic surgery.
We all have “scars” that we believe  38  people to keep away from us. And we spend a lot of time thinking that if only we looked differently, or dressed differently, people would like us better.
But you see, people will only judge you by your looks, or your clothes, if you are judging yourself by these same  39  standards. Put your imperfections(缺点；瑕疵) out of your mind and concentrate on what you value  40  yourself, and your beauty will shine through.
21. A. brought             B. given                  C. turned                       D. showed
22. A. doctor             B. hospital                C. aircraft                    D. ambulance
23. A. serious               B. terrible                C. dangerous                D. important 
24. A. event                 B. process                C. reason                       D. accident
25. A. got                   B. lit                       C. burned                     D. moved
26. A. took               B. held                 C. caught                        D. attracted
27. A Fortunately         B. Surprisingly        C. Happily                     D. Slowly
28. A. pushed              B. threw                C. dropped                   D. rolled
29. A. shape              B. place                   C. fact                            D. time
30. A. benefited           B. recovered          C. suffered                     D. relaxed
31. A. if                    B. while                   C. because                      D. although
32. A. normal              B. violent              C. obvious                  D. popular
33. A. mention            B. notice                C. laugh                         D. hide
34. A. sent                   B. kept                    C. handed                       D. passed
35. A. mind                B. life                   C. practice                   D. heart
36. A. grow          B. matter                 C. exist                        D. appear
37. A. mistake             B. effort                C. decision                     D. request 
38. A. invite              B. cause                  C. allow                        D. remind
39. A. false                 B strict                     C. moral                        D. general 
40. A. by                 B. over                  C. beyond                       D. within

Everyone has got two personalities — the one that is shown to the world and the other that is secret and real．You don’t show your secret personality when you’re awake because you can control your behavior，but when you’re asleep， your sleeping position shows the real you．In a normal night，of course，people frequently change their position．The important position is the one that you go to sleep in．
If you go to sleep on your back，you’re a very open person．You normally trust people and you are easily influenced by fashion or new ideas．You don’t like to upset people，so you never express your real feelings．You’re quite shy and you aren’t very confident．
If you sleep on your stomach，you are a rather secretive（不坦率的）person．You worry a lot and you’re always easily upset．You’re very stubborn（顽固的），but you aren’t very ambitious．You usually live for today not for tomorrow．This means that you enjoy having a good time．
If you sleep curled up（卷曲），you are probably a very nervous person．You have a low opinion of yourself and so you’re often defensive．You’re shy and you don’t normally like meeting people．You prefer to be on your own．You’re easily hurt．
If you sleep on your side，you have usually got a well-balanced personality．You know your strengths and weaknesses．You’re usually careful． You have a confident personality．You sometimes feel anxious，but you don’t often get depressed．You always say what you think even if it annoys people．
【小题1】According to the writer，you naturally show your secret and real personality __________.

A
The choice to adopt and hold gratefulness is the one that is different from those who suffer misfortune and those who enjoy a full life.
My mother died when I was 24. It was a very difficult time in my life — everything seemed to fall apart. I lost my job, and then my utilities were turned off. I had to take cold showers for six months. A neighbor who knew about my situation came to my house and made me an offer. I took care of her children as a job, and I no longer went hungry. I was surprised that someone would trust me — a young woman with her children. And it was with the very confidence that before long I began taking care of other people’s children, too. I have since moved 300 miles from Boise, Idaho. For more than 23 years I have made every effort to reach out to all the kind-hearted people who helped me when I was down and out. Without their trust, I don’t know what I would have done. I am very involved in my community and volunteer at the local food bank, and I help out whenever I can. I’d like to owe what I am to whoever has offered me generosity.
If you are grateful for what you already have, the world will work together to give you more to be grateful for. Otherwise, the world will give you more to complain about.
Moreover, the true master learns to be grateful, in advance, for the things that are desired, because, being grateful in advance for some attainment or accomplishment does two very important things: one…it tricks your subconscious into believing that the goal is certain and two…it convinces other people, with whom you must interact to achieve your desires, that you know what you are about, that you are a winner, not a whiner (哀诉者).
【小题1】The underlined word “utilities” refers to __________ in the passage.