In order to improve relationship with others, you need to be aware of several sensible ways to complain.   1  , you need to be specific. Don’t say, “Boy, did you   2  like a fool at the party?” Instead, say, “You embarrassed me by getting   3  and loud and telling offensive jokes to my parents.” Secondly, stick to the present. Don’t mention old offences from last month or last year. By doing this, you   4  attention from the problem at hand. Moreover,   5  you complain, don’t add insults. If you start calling the other person names, that will   6  create anger and hurt any chance of getting the person to really   7  you. A last point to remember is to complain privately. Never criticize the other person in front of friends, parents, children, or anyone else, for that   8  . Criticizing in front of a third party has the same effect as   9  . This shames the person being criticized and makes it very likely that the person will want to attack you orally rather than listen to you.

Sensible ways to Complain:

Be specific

Stick to the present

   10 

Complain privately

1. A. To start with  B. Frankly speaking  C. Anyway     D. Needless to say

A. conduct       B. play                     C. do                        D. act

A. upset          B. bored                   C. delighted              D. drunk

A. take away    B. set off                  C. draw up                D. catch up

A. before         B. after                     C. when                    D. unless

A. even           B. never                    C. only                     D. still

A. listen to      B. work for               C. look after              D. wait on

A. time           B. matter                  C. person                  D. party

A. jokes          B. insults                  C. criticism               D. embarrassment

A. Don’t add insults               B. Don’t mention old offenses

              C. Don’t lose temper                       D. Don’t tell embarrassing jokes

Dear editor,

　　One day last month after I received my salary, I went shopping with my little son. 1 in the crowded store, I had my wallet stolen. And my whole salary was 2 with it.

　　I was so angry that I almost lost 3 of myself. What 4 I do? We were not very rich. The money was really not a 5 sum 6 my family, it would affect our life greatly. How could I tell my wife?

　　I felt very sad and even 7 for losing the money when I got back home. To make 8 for my unforgivable mistake, I 9 all my strength to give our house a thorough cleaning and then prepared a wonderful meal and cooked a special dish my wife loved to please her.

　　When she came home, I 10 a smile to 11 her. She was surprised to see the neat house and delicious meat. We sat 12 the table and began to eat. I told my story 13 . She did not respond. It was as if she had not heard my words.

　　“I’ve lost my salary,”I murmured to her again.

　　“I 14 .”She did not shout at me as I bad expected. She did not lose her 15 . 16 I was afraid she was trying hard to 17 her anger.

　　A moment later, my wife was still silent and seemed to be 18 her favourite dish At last I could not help asking,“I’ve lost the money. Why not shout at me?”

　　She raised her eyes, looking at me and 19 ,“Oh, on the contrary, I’m thinking about 20 to comfort you. It’s the thief who is to blame.”

Years ago I had the opportunity to meet a girl who reinforced my understanding of the power of belief. She was   36  the most powerful person I had ever met. I met Chris for the first time while taking the Dale Carnegie   37  in California.
Our class had already been going for quite some time when   38 , supported by metal crutches（拐杖）,   39   herself in. Chris had cerebral palsy（大脑性麻痹）. She had many   40  in communicating with others. This was not due to   41  of desire, but because most of her twenty-one years of life she had been kept in a room with no more than Elvis records and tapes to   42  her. No one had taken the time to assist her in developing the ability to   43 . It was Bonnie, her current caretaker, who   44  there was much more to Chris than anyone else gave her credit for.
When asked by the instructor what her goal   45  the twelve-week course was, Chris struggled to respond and became frustrated and   46  in the process. For most of her   47 nobody would listen to her. The only way she knew to get someone to   48  was through temper outbursts. With Bonnie as her interpreter, Chris conveyed that her   49  was to be able to stand by herself in front of forty-five people and tell us about herself.
On the twelfth week, Chris stood in front of the room and   50  with us, in her own words, what her life had been like. It was one of the most beautiful and enlightening experiences I had ever   51 . Though as a girl who had in many ways been   52 , she believed that she could __53__ more in her life and she did. And she also had the love and support of forty-five friends, who, just weeks before, had been   54  strangers.
What we all witnessed through Chris’ courage is that life is   55  moment by moment, based on our beliefs, which are relevant to both our personal and professional direction and have the power to make our wildest dreams come true.

Sometimes I really doubt whether there is love between my parents. Every day they are very busy trying to earn money in order to pay the 16 tuition(学费) for my brother and me. They don’t 17  in the romantic ways that I read in books or I see on TV. My father has a bad temper（脾气）; it’s easy for him to lose his temper.
One day, my mother was sewing a quilt(缝被子). I 18 sat down beside her and looked at her.
“Is there any 19  between you and Dad?” I asked her in a very low voice.My mother stopped her work and raised her head with  20  in her eyes. She didn’t answer immediately. Then she bowed her head and continued to sew the quilt. 21 at last I heard my mother say the following words:“Susan,” she said 22  , “Look at this thread（线）. Sometimes it appears, but most of it disappears in the quilt. The thread really makes the quilt strong and durable（耐用）. If life is a 23  , then love should be a thread. It can 24  be seen anywhere or anytime, but it’s really there. Love is 25.
I listened carefully but I couldn’t understand her until the next  26  . At that time, my father suddenly got sick seriously. My mother had to stay with him in the hospital for a month. After they were 27, every day in the morning and dusk, my mother helped my father walk 28 on the country road. My father had never been so 29 . Along the country road, there were many beautiful flowers, green grass and trees. The sun gently shone through the leaves. All of these 30  the most beautiful picture in the world. The doctor had said my father would 31 in two months. But after two months he still couldn’t walk alone. We were all worried.
“Dad, how are you feeling now?” I asked him one day. “Susan,” he said gently, “to tell you the truth, I just like 32  with your mom. I like this kind of life.” 33  his eyes, I knew he loved my mother deeply.
Once I thought love meant flowers, gifts and sweet kisses. But from this  34  , I understand that love is just a  35  in the quilt of out life. Love is inside, making life strong and warm.