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Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．
First of all, you need to realize how important the customers are．It's they who are the boss, and it's because of them that you get your pay checks．So do take your customers seriously．
Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．
Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．
In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．
In a word, always remember that if the customers remain happy, you'll be in business．
|
Title |
How to1. customer service |
|
Meaning |
The way companies behave towards their customers． |
|
Importance |
The quality of service determines whether companies can2. their customers．For example, bad service can result in3. customers． |
|
4. |
☆Take your customers seriously because they are your boss and the source of your income． ☆Recognize the needs of the customers． ◇Ask the customers the right kind of questions and offer 5. to their problems． ◇Understand customers'6. from a particular situation, their body language, tone of voice and words． ◇Never7. that you know the customer's needs． ☆Make customers feel they are important and treat them as individuals by using their first name and praising them8. . ☆Other small skills: ◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you"． ◇Don't9. , the customer when he is speaking angrily． ◇Calm the customer down by making an10. after he finishes speaking． |
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Rules on how to be a fit kid
Being fit is a way of saying a person eats well, gets a lot of physical exercise, and has a healthy weight. 1. If you’re a kid who wants to be fit, here are three rules to live by.
1. Eat a variety of foods.
You may have a favorite food, but the best choice is to eat a variety. 2. Taste new foods and old ones you haven’t tried for a while. Some foods, such as green vegetables, are more pleasing the older you get. Shoot for at least five servings of fruits and vegetables a day--two fruits and three vegetables.
2. 3.
What does it feel like to be full? When you’re eating, notice how your body feels and when your stomach feels comfortably full. Sometimes, people eat too much because they don’t notice when they need to stop eating. 4. And over a period of time, overeating can lead to unhealthy weight gain.
3. Limit screen time.
What’s screen time? It’ s the amount of time you spend watching TV or DVDs, playing video games, and using the computer. The more time you spend on these sitting-down activities, the less time available for active stuff, like basketball, bike riding and swimming. 5.
These rules aren’t magic. However, follow them most of the time and you can become a fit kid sooner or later.
A. Drink water and milk.
B. Listen to your body.
C. Eating too much can make you feel uncomfortable.
D. There’re a lot of discussions these days about fit kids.
E. Try to spend no more than 2 hours a day on screen time.
F. Ask your parents to help you do your favorite activities regularly.
G. If you eat different foods, you’re more likely to get the nutrients your body needs.
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(2010年河南五校联考)—What an amazing story！It’s the most impressive story I’ve ever read.
—But I’m sure it won’t interest________.
A．somebody B．everybody
C．nobody D．anybody
查看习题详情和答案>>The First of May is a Bank Holiday—the first public holiday of the year in England.
Most people consider it a special day ,the beginning of summer ,a day when the light lasts long into the evening ,and when we can look for warm weather .We don't always get it .We feel disappointed ,but not surprised if there are cold winds and frosts at night in May .Winter should be over .Most people know that in the past ,when farming occupied almost everyone ,the changing seasons were of great importance .In that older time there was every reason to celebrate May Day .Customs of those celebrations remain.?
Of these customs ,the best known is the choosing of a May Queen and the dancing round Maypole .Even these customs are little more than memories now—but in the last century it was quite common in villages and small towns ,and even in schools and colleges ,for a pretty and popular girl to be chosen Queen of the May .It was a great honour to be chosen .For a day she wore a light and flowery dress, carried garlands（花环）,and was ceremonially crowned with flowers .She presided over a procession ,as a rule with a number of attendants ,and over the Maypole dancing and all kinds of entertainment .The Maypole was slender（苗条的） tree trunk ,cut off its branches, with beautiful ribbons fastened to the top .The dancing was designed in such a way that the dancer's movements move the ribbons into a pattern. This, as you can imagine ,required skill from the dancer ,and was not achieved without practice .
It's the Celtic（凯尔特的）people who celebrated the First of May as a spring festival .Their celebration seems to have had little to do with taking pleasure in early ,beautiful flowers and in warmer weather! They called it Beltane—the fire of the god Bel .They lit fires ,in the expectation that their blaze would help the sun in its struggle to regain its strength. They drove their cattle between banks of flame in the expectation that the terrified beasts would be purified（净化） and protected from disease .A tree ,which must have been blackened with smoke ,stood in the middle of the fires ,and is thought to have been the origin of the Maypole .Their priests（牧师） made sacrifices to the goods in the hope of good harvests and sufficient store of food for the winter. There was dancing certainly ,but it was noisy and cheerful ,since its purpose was not to weave a pattern of colored ribbons ,but to drive out evil spirits from the earth and to arouse those kind spirits.?
1.The main purpose of the passage is to show ________.?
A.the reason why they celebrate May Day?
B.the start and customs of May Day?
C.the way they celebrate May Day?
D.the choosing of a May Queen during May Day
2.According to the passage ,which sentence is NOT true??
A.In the old days they celebrated May Day for the changing of the seasons.?
B.In England summer begins at the first of May.?
C.The custom of the choosing of a May Queen still exists in the present May Day celebration.?
D.The Celtic people celebrated the first of May as a spring festival.?
3.From the surrounding words and sentences we know that the word “presided” means ________.
A.管理 B.越过 C.指挥 D.主持?
4.The best title for this passage is ________.?
A.The First of May B.The Beginning of Summer
C.May Queen D.The Holiday of the Year?
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