Not too long ago ,an incident that happened at Walt Disney touched me greatly．A guest  36     out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she   37     her visit．She told the front-desk clerk she had had a (n)     38    vacation ,but was heartbroken about    39     several rolls of Kodak color film she had not yet    40    ．At that moment she was particularly     41    over the loss of the pictures she had shot at our Polynesian Luau ,     42    this was a memory she especially treasured．

Now ,please understand that we have no written service rules    43    lost photos in the park．   44    ,the clerk at the front desk   45     Disney’s idea of caring for our    46    ．She asked the woman to leave her a couple rolls of    47     film ,promising she would take care of the rest of our show at Polynesian Luau．

Two weeks later the guest received a      48   at her home．In it were photos of all the actors of our show,    49     signed by each performer．There were also      50    of the public procession（游行队伍）and fireworks in the park ,taken by the front-desk clerk in her own    51     after work．I happened to know this     52     because this guest wrote us a letter．She said that    53     in her life had she received such good service from any business．

Excellent    54     does not come from policy (政策性的)handbooks．It comes from people who    55     —and from a culture that encourages and models that attitude．

A．working     B．checking        C．trying           D．staying

A．expected       B．realized         C．paid            D．enjoyed

A．disappointing B．wonderful     C．uncomfortable  D．important

A．taking         B．dropping       C．losing           D．breaking

A．developed     B．taken           C．washed          D．loaded

A．silly           B．nervous        C．calm            D．sad

A．when          B．where           C．as              D．which

A．covering       B．finding         C．making         D．keeping

A．Excitedly      B．Fortunately      C．Therefore        D．Quietly

A．understood    B．reminded       C．trusted       D．discovered

A．workers        B．guests           C．managers      D．clerks

A．printed        B．shot            C．unused          D．recorded

A．film           B．card            C．camera         D．packet

A．frequently     B．personally       C．alone          D．actually

A．rules          B．pictures        C．handbooks       D．performances

A．case           B．work           C．time          D．position

A．story          B．place          C．photo           D．show

A．only          B．almost          C．never           D．nearly

A．advice        B．experience      C．quality          D．service

A．care           B．serve           C．like             D．know

Not too long ago ,an incident that happened at Walt Disney touched me greatly．A guest  36     out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she   37     her visit．She told the front-desk clerk she had had a (n)     38    vacation ,but was heartbroken about    39     several rolls of Kodak color film she had not yet    40    ．At that moment she was particularly     41    over the loss of the pictures she had shot at our Polynesian Luau ,     42    this was a memory she especially treasured．

Now ,please understand that we have no written service rules    43    lost photos in the park．   44    ,the clerk at the front desk   45     Disney’s idea of caring for our    46    ．She asked the woman to leave her a couple rolls of    47     film ,promising she would take care of the rest of our show at Polynesian Luau．

Two weeks later the guest received a      48   at her home．In it were photos of all the actors of our show,    49     signed by each performer．There were also      50    of the public procession（游行队伍）and fireworks in the park ,taken by the front-desk clerk in her own    51     after work．I happened to know this     52     because this guest wrote us a letter．She said that    53     in her life had she received such good service from any business．

Excellent    54     does not come from policy (政策性的)handbooks．It comes from people who    55     —and from a culture that encourages and models that attitude．

1.A．working      B．checking          C．trying              D．staying

2.A．expected         B．realized           C．paid              D．enjoyed

3.A．disappointing B．wonderful      C．uncomfortable  D．important

4.A．taking           B．dropping        C．losing              D．breaking

5.A．developed       B．taken             C．washed           D．loaded

6.A．silly     B．nervous          C．calm              D．sad

7.A．when            B．where             C．as               D．which

8.A．covering         B．finding            C．making           D．keeping

9.A．Excitedly          B．Fortunately        C．Therefore          D．Quietly

10.A．understood  B．reminded        C．trusted                D．discovered

11.A．workers       B．guests            C．managers      D．clerks

12.A．printed        B．shot              C．unused           D．recorded

13.A．film            B．card              C．camera          D．packet

14.A．frequently     B．personally         C．alone            D．actually

15.A．rules         B．pictures         C．handbooks          D．performances

16.A．case          B．work              C．time           D．position

17.A．story         B．place           C．photo            D．show

18.A．only           B．almost            C．never             D．nearly

19.A．advice        B．experience       C．quality            D．service

20.A．care          B．serve             C．like                D．know

Not too long ago ,an incident that happened at Walt Disney touched me greatly. A guest  36 out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she 37 her visit .She told the front-desk clerk she had had a (n) 38 vacation ,but was heartbroken about 39 several rolls of Kodak color film she had not yet  40 .At that moment she was particularly  41___over the loss of the pictures she had shot at our Polynesian Luau ,  42   this was a memory she especially treasured.

   Now ,please understand that we have no written service rules 43 lost photos in the park. 44 ,the clerk at the front desk  45 Disney’s idea of caring for our  46 . She asked the woman to leave her a couple rolls of  47 film ,promising she would take care of the rest of our show at Polynesian Luau.

   Two weeks later the guest received a 48 at her home .In it were photos of all the actors of our show, 49 signed by each performer. There were also 50 of the public procession（游行队伍）and fireworks in the park ,taken by the front-desk clerk in her

own 51____ after work. I happened to know this  52  because this guest wrote us a letter .She said that 53  in her life had she received such good service from any business.

   Excellent 54  does not come from policy (政策性的)handbooks .It comes from people who  55 — and from a culture that encourages and models that attitude.

1.．A．working       B．checking       C．trying           D．staying

  2.．A．expected       B．realized       C．paid             D．enjoyed

 3.A．disappointing   B．wonderful      C．uncomfortable     D．important

  4.A．taking         B．dropping       C．losing           D．breaking

  5.  A．developed     B．taken        C．washed         D．loaded

 6.．A．silly           B．nervous     C．calm            D．sad

 7.A．when          B．where       C．as              D．which

  8.．A．covering        B．finding        C．making           D．keeping

  9.．A．Excitedly       B．Fortunately    C．Therefore        D．Quietly

  10.A．understood      B．reminded     C．trusted           D．discovered

  11.. A．workers      B．guests         C．managers       D．clerks

 12..．A．printed         B．shot          C．unused           D．recorded

  13.. A．film          B．card           C．camera         D．packet

  14..．A．frequently      B．personally    C．alone            D．actually

  15..．A．rules        B．pictures     C．handbooks        D．performances

  16..．A．case           B．work           C．time             D．position

 17..．A．story           B．place          C．photo            D．show

  18.. A．only            B．almost         C．never            D．nearly

 19..．A．advice          B．experience     C．quality          D．service

 20.. A．care            B．serve          C．like             D．know

Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest 1 out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she 　2 her visit. She told the front-desk clerk she had had a(n) 3 vacation, but was heartbroken about　 4 several rolls of Kodak color film she had not yet 　5 . At that moment she was particularly 　6 over the loss of the pictures she had shot at our Polynesian Luau, 　7 this was a memory she especially treasured.

Now, please understand that we have no written service rules 8 lost photos in the park. 9 , the clerk at the front desk 　10 Disney’s idea of caring for our 　11 . She asked the woman to leave her a couple rolls of 　12 film, promising she would take care of the rest of our show at Polynesian Luau.

Two weeks later the guest received a 13 at her home. In it were photos of all the actors of our show, 　14 signed by each performer. There were also 　15 of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own 16 after work. I happened to know this 17 because this guest wrote us a letter. She said that 　18 in her life had she received such good service from any business.

Excellent 　19 does not come from policy (政策性的)handbooks. It comes from people who　 20 —and from a culture that encourages and models that attitude.

1. A．working B．checking　 C．trying D．staying

2. A．expected　 B．realized　 C．paid　 D．enjoyed

3. A．disappointing B．wonderful C．uncomfortable D．important

4. A．taking B．dropping　 C．losing D．breaking

5. A．developed　 B．taken　 C．washed D．loaded

6. A．silly　 B．nervous C．calm　 D．sad

7. A．when B．where　 C．as D．which

8. A．covering　 B．finding C．making D．keeping

9. A．Excitedly　 B．Fortunately　 C．Therefore D．Quietly

10. A．understood B．reminded　 C．trusted D．discovered

11. A．workers　 B．guests C．managers　 D．clerks

12. A．printed　 B．shot　 C．unused D．recorded

13. A．film　 B．card　 C．camera D．packet

14. A．frequently B．personally C．alone　 D．actually

15. A．rules B．pictures　 C．handbooks D．performances

16. A．case　 B．work　 C．time　 D．position

17. A．story B．place　 C．photo　 D．show

18. A．only　 B．almost C．never　 D．nearly

19. A．advice B．experience C．quality D．service

20. A．care　 B．serve　 C．like　 D．know

Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest   1   out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she   2   her visit. She told the front-desk clerk she had had a(n)   3   vacation, but was heartbroken about   4   several rolls of Kodak color film she had not yet   5  . At that moment she was particularly   6   over the loss of the pictures she had shot at our Polynesian Luau,   7   this was a memory she especially treasured.

Now, please understand that we have no written service rules   8   lost photos in the park.   9  , the clerk at the front desk   10   Disney’s idea of caring for our   11  . She asked the woman to leave her a couple rolls of   12   film, promising she would take care of the rest of our show at Polynesian Luau.

Two weeks later the guest received a   13   at her home. In it were photos of all the actors of our show,   14   signed by each performer. There were also   15   of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own   16   after work. I happened to know this   17   because this guest wrote us a letter. She said that   18   in her life had she received such good service from any business.

Excellent   19   does not come from policy (政策性的)handbooks. It comes from people who   20   —and from a culture that encourages and models that attitude.

1. A．working       B．checking   C．trying       D．staying

2. A．expected      B．realized     C．paid   D．enjoyed

3. A．disappointing       B．wonderful C．uncomfortable  D．important

4. A．taking   B．dropping   C．losing       D．breaking

5. A．developed     B．taken C．washed     D．loaded

6. A．silly      B．nervous    C．calm  D．sad

7. A．when    B．where       C．as     D．which

8. A．covering      B．finding      C．making     D．keeping

9. A．Excitedly      B．Fortunately       C．Therefore D．Quietly

10. A．understood B．reminded   C．trusted      D．discovered

11. A．workers     B．guests       C．managers  D．clerks

12. A．printed       B．shot   C．unused     D．recorded

13. A．film    B．card  C．camera     D．packet

14. A．frequently   B．personally C．alone D．actually

15. A．rules   B．pictures    C．handbooks       D．performances

16. A．case    B．work C．time  D．position

17. A．story   B．place C．photo       D．show

18. A．only    B．almost      C．never D．nearly

19. A．advice B．experience C．quality      D．service

20. A．care    B．serve C．like    D．know