A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

 The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

What lesson did the author learn from the taxi driver?

    A．How to make the best use of time.

    B．How to do better in the service business.

    C．How to turn an interest into your career.

    D．How to become a motivational speaker.

Why did the author look around for a “Candid Camera”?

    A．Because he was afraid he would be photographed in the cab.

    B．Because he was worried what the driver could be up to.

    C．Because he was amazed by the way the driver was treating him.

    D．Because he wasn’t interested in the tapes offered by the driver

It can be inferred from the story that          .

    A．the taxi driver couldn’t accept just being average

    B．the author was anxious to get back to meet a client

    C．when the author waited for a taxi at the airport, he was not in a rush

    D．the taxi driver loved to play his favorite music during rides

According to the story, the taxi driver        .

    A．was dissatisfied wit his present job

    B．was once often rewarded for being a model worker

    C．enjoyed offering his customers more than they expected

    D．was forced to become a taxi driver to support his family

A well-dressed man came into a famous jeweler shop. He explained that he wished to buy a pearl (珍珠) for his wife's birthday and that the price didn't matter since business had been very good for him that year. After examining a number of beautiful and valuable pearls, he chose a nice black one that cost $ 5,000. He paid for the pearl, shook hands with the jeweler and left.

    A few days later the man returned and said his wife had liked the pearl so much that she wanted another one just like it. It had to be exactly the same size and quality(质地) as she wanted a pair of earrings (耳环) made. "Can you give me any advice on how to get such a pearl?" said the man. The jeweler replied,   "I would say it's nearly impossible to find an exact one like that pearl.”

    The rich man asked the jeweler to advertise(登广告) in the newspapers, and offered $25,000 for the  matching pearl. Many people answered the ad(广告), but nobody had a pearl that was just right. Just when the jeweler had given up hope, a little old lady came in. To his surprise, she pulled the wonderful pearl from her handbag. "I don't like to sell it," she said sadly. "I inherited(继承) it from my mother, and my mother inherited from hers. But now I really need the money. "

    The jeweler was quick to pay her before she changed her mind. Then he called the rich man’s hotel to tell him the good news. The rich man, however, was nowhere to be found.

He paid$ 5,000 for the pearl without bargaining(讨价还价)______________.

A. because he loved his wife very much  

B. in order to get it as quickly as possible

C. since his business had been successful           

D. so as to make the jeweler believe him

Which of the following is true?

A. The people who answered the ad wanted to sell their pearls at a high price.

B. The woman was the well-dressed man's wife.

C. The jeweler was lucky enough to buy the little old lady's pearl.

D. The rich man didn't know the little old lady.

The jeweler could not find the rich man anywhere because he__________.

A. had moved to another hotel    B. was busy doing business with others

C. had escaped with $ 20,000     D. had told the wrong telephone number

A well-dressed man entered a famous jewelry shop. He explained that he wished to buy a pearl for his wife’s birthday. The price didn’t matter. Since business had been very good for him that year. After examining a nice black one that cost $5000, he paid for the pearl in cash, shook hands with the jeweler, and left.

A few days later the man returned and said that his wife liked the pearl so much that she wanted another one just like it. It had to be exactly the same size and quality, as she wanted a pair of earrings made, “Can you give me any advice on how to get such a pearl?” said the man. The jeweler regretfully replied, “I would say it’s exactly impossible to find one exactly like that pearl.”

The rich man insisted that the jeweler advertise in the newspapers, offering $ 25,000 for the matching pearl. Many people answered the advertisement but nobody had a pearl that was just right.

Just when the jeweler had given up hope, a little old lady came into his store. To his great surprise, she pulled the perfect pearl from her purse. “I don’t like to part with it,” she said sadly, “I inherited it from my mother, and my mother inherited it from hers. But I really need the money.”

The jeweler was quick to pay her before she changed her mind. Then he called the rich man’s hotel to tell him the good news. The man, however, was nowhere to be found.

The man said he wanted to buy a pearl for ______.

A. his wife              B. his mother-in–law 

C. his own mother            D. no one

57. He paid $ 5,000 for the black pearl without bargaining because ______.

A. he was very rich            B. he wanted to make the jeweler believe him

C. he was anxious to get it       D. his business had been successful

He told the jeweler to get him another pearl that must be ______.

A. exactly the same size as the black one

B. exactly the same quality as the black one

C. worth no more than $ 25,000

D. exactly as big and nice as the black one

Many people answered the advertisement because they wanted _______.

A. to see the perfect pearl

B. to buy some beautiful pearls too

C. to get in touch with the rich man

D. to sell their own pearl at a high price

The jeweler couldn’t find the man anywhere because ______.

A. he died suddenly.

B. He happened to be out

C. He got $ 20,000 by cheating and had run away with the money.

D. He wouldn’t show up until the jeweler called him a second time.

A bully(欺凌弱小的人) is a boy or a girl who acts mean (unkind) or hurtful to others, especially weaker persons bullies sometimes hit, kick, or push people, and they sometimes use words to call names or scare them. A bully might say mean things about someone, take a kid’s possessions or make fun of someone on purpose. Some bullies force people to do things they don’t want to do.

Why do bullies act so badly? Just to look for attention. They might think bullying is a way to be popular or a way to get what they want. Most bullies are trying to make themselves felt more important-when they pick on someone else, it makes them fell big and powerful. Some bullies come from families where everyone around has a normal way to act. Some bullies are copying what they’ve seen someone else do. Some have been bullied themselves.

Bullying can be a big pain, but you don’t have to let bullying get the best of you. Sometimes just acting bravely is enough to stop a bully. If you walk by and hold your head high as though you’re not afraid, a bully may be less likely to give you trouble. Bullies want a big reaction to their meanness. Acting as if you don’t notice and don’t care is like giving no reaction at all, and this just might stop a bully’s behavior. If you are being bullied, it’s very important to tell an adult. Teachers, principals, parents, and lunchroom helpers at school can all help to stop bullying. Don’t hit, kick, or push back to deal with someone bullying you or your friends. Fighting back just satisfies a bully, and it’s dangerous, too, because someone could get hurt.

Which of the following is advisable if you are being bullied?

       A．Giving the bullies a satisfactory reaction.

       B．Putting up with the bullies’ behavior.

       C．Turning to grown-ups for help.

       D．Acting bravely and fight back.

According to the writer, the bullies’ purpose of bullying others is to ____________.

       A．find people to take care of them     B．shout and let out their anger

       C．make people notice them D．show their ability

The underlined phrase “get the best of” in paragraph 3 means __________.

       A．get rid of         B．look down upon

       C．do one’s best           D．get the upper hand of

What might be the best title for this passage?

       A．Bullying those who bully       B．Getting the best of bullies

       C．Dealing with bullies D．Caring about bullying

“Get your hands off me, I have been stolen,” the laptop, a portable computer, shouted. That is a new solution to laptop computer theft: a program that lets owners give their property a voice when it has been taken.

 The program allows users to display alerts on the missing computer’s screen and even to set a spoken message. Tracking software for stolen laptops has been on the market for some time, but this is thought to be the first that allows owners to give the thief a piece of their mind.

 Owners must report their laptop missing by visiting a website, which sends a message to the model: a red and yellow “lost or stolen” sign appears on its screen when it is started. Under the latest version（版本）of the software, users can also send a spoken message.

 The message can be set to reappear every 30 seconds, no matter how many times the thief closes it.” One customer sent a message saying,’ You are being tracked. I am right at your door’,” said Carrie Hafeman, chief executive of the company which produces the program, Retriever.

 In the latest version, people can add a spoken message. For example, the laptop’s speakers will say: “Help, this laptop is reported lost or stolen. If you are not my owner, report me now.”

The Retriever software package, which costs $29.95 but has a free trial period, has the functions of many security software programs .Owners can remotely switch to an alternative password if they fear that the thief has also got hold of the access details.

If a thief accesses the internet with the stolen laptop, Retriever will collect information on the internet service provider in use, so that the police can be alerted to its location.

Thousands of laptops are stolen every year form homes and offices, but with the use of laptops increasing, the number stolen while their owners are out and about has been rising sharply.

Other security software allows users to erase data remotely or lock down the computer.

The expression “to give the thief a piece of their mind “can be understood as “_______”

A. to give the thief an alert mind        

B. to express the owners’ anger to the thief

C. to remind the thief of this conscience   

D. to make the thief give up his mind

Different from other security software, Retriever can_______.

A. record the stealing process          B. help recognize the lost laptop

C. lock down the computer remotely     D. send a spoken message

One function of the program is that it allows the owner to _______ at a distance.

A. change some access details for switching on the laptop

B. turn on the laptop by using the original password

C. operate the laptop by means of and alternative password

D. erase the information kept in the stolen laptop

Which of the following can best summarize the main idea of the passage?

A. With no Retriever, thousands of laptops are stolen every year.

B. A new soft ware provides a means to reduce laptop theft.

C. Retriever has helped to find thieves and lost computers.

D. A new program offers a communication platform with the thief.