摘要: We should trust our parents and turn to them when we are in trouble because they are more experienced and may help us solve our problems quickly. 巩固练习 每个人都有自己的朋友,有时候朋友在遇到困难时可能会向我们求助,如果能办到,我们当然应该尽最大努力去帮忙,但如果朋友提出的某些要求不是我们力所能及的,这时我们就要学会说"不".不少人往往不知道该如何开口拒绝,尽管明知道有些事情自己做不到,却害怕伤了朋友之间的感情.那么,究竟该如何开口拒绝,才不会伤害对方呢?请就此以"如何正确说'不’"为题来谈谈你的看法.词数120-150. Section 2 Guided Reading A 本文词数:304参考时间:2′01″ Already nervous about your first week on the job, you spill coffee on the report you have worked on all morning. Your coworkers look at you but don’t help. The phone is ringing and you are not sure if it is your turn to answer it. How will you get used to it all? ● Be ready to learn a new "culture" at work. Each workplace has a different way of doing things. You may need to learn new ways of talking and acting in order to get by in the new situation. Every day, you will learn more about the workplace and feel more comfortable there. Watch your co-workers and manager carefully to find out how they do things. You can also ask them questions if you are not sure about something. ● Ask your questions in a clear, direct, and positive way. For example: "Thanks for showing me how to fill out that form. Could you explain these other forms to me, too?" Listen very carefully when others are talking to you. Give them your full attention. Think about their needs and feelings. ● Learn to deal with criticism and conflict. Don’t take criticism about your work performance personally. When someone criticizes your performance, they are not saying something bad about you as a person. They are saying something about a certain behavior of yours, which you can try to change. ● Be a team player. Remember that you are working as part of a group. Try to be an active and helpful part of the team. Give your ideas and suggestions to others. They will appreciate your interest and help. Tell your co-workers when you like their work or their work style. Getting along with others is very important in your success on the job. Take time to be patient and understand what is expected. 词数:147处理时间:2′59″ Read the passage and choose the best answer for each question.

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One day while shopping in a small town in southern California, it was my misfortune to be approached by a clerk.He seemed most unfriendly and not at all concerned about my intended purchase.I bought nothing, and marched angrily out of the store.
On the outside was a dark-skinned young man in his early twenties.His expressive brown eyes met and held mine, and in the next instant a beautiful, bright smile covered his face.I gave in immediately.The power of that broad smile dissolved all bitterness within me, and I felt the muscles in my own face happily responding.
"Beautiful day, isn't it?" I remarked, passing.Then I turned back."I really owe you a debt of thanks," I said softly.
His smile deepened, but he made no attempt to answer.A Mexican woman and two men were standing nearby.The woman stepped forward and volunteered, "Sir, but he doesn't speak English.Do you want me to tell him something?" In that moment I felt transformed.The young man's smile had made a big person of me.My friendliness and good will toward all mankind stand ten feet tall.
“Yes,” my reply was enthusiastic and sincere, “tell him I said, ‘Thank you!’”
“Thank you?” The woman seemed slightly puzzled.
I gave her arm a friendly pat as I turned to leave."Just tell him that," I insisted."He'll understand.I am sure!"
Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning.From that day on, I became smile-conscious, and I practice the art diligently anywhere and everywhere, with everybody.n
【小题1】Why did the author leave the store angrily?

A.He couldn't buy what he wanted.
B.The clerk treated him unkindly.
C.The clerk didn't speak English.
D.The store's goods were too dear.
【小题2】By saying "I felt the muscles in my own face happily responding"(in Para. 2), the author means _       _.
A.he smiled back at the young manB.he did not want to smile
C.he would thank the young manD.he was still in a bad mood
【小题3】.The author asked the woman to say "Thank you!" to the young man because the young man        .
A.had helped the author beforeB.taught the author how to smile
C.taught the author a valuable lessonD.was a kind employee of the store
【小题4】.In the passage, the author seems to suggest that we should __  ___.
A.be generous to strangersB.practice smiling every day
C.help people in troubleD.smile at other people

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B
Modern Manners
Philip Howard answers your questions on contemporary etiquette (礼仪)
Philip Howard,
When my friend and I (two ladies of a certain age) go out to have a meal, she always leaves an extremely large tip. At times, the tip will equal the amount of one of the main dishes—sometimes it comes to about 30 per cent of the bill. I feel 15—20 per cent is adequate for services offered and depending on the type of restaurant. At a cafe I would like to leave 15 per cent or a bit more depending on the service and etc. A larger tip would be appropriate if we are in a big city or a nicer place. My friend says “Well, I am sure they are not driving a Mercedes (奔驰汽车).” Well, neither am I, and how does she know? Who is correct and how can I make changes? I might add I do truly feel tipping should be based on good service, and also if you frequent a place and know the staff a larger tip is OK. I would never hesitate to tip a waitperson. I always leave to the higher side.  
Yours,
Barbara Bade
Barbara Bade,
Americans are more generous tippers than the British. I suspect that 10 per cent for a tip is about normal in the UK. Tipping is a strange survival in our age of supposed equality and minimum wages. Your friend has a generous nature and deep purse. I do not see why you cannot let her tip whatever she wants, and do your own thing. I agree that a tip should be a reward for good service and general good feeling. If the service is rotten and the meal a disaster, we should withhold a tip and explain why we are doing so. Few of us have the chutzpah (厚颜) to do this. Sensible restaurants have a box for tips, so that they are shared out among the staff, including those in the kitchens whom we do not see. (I trust that the management does not receive the money as extra profit.) I look forward to the day when waiters and other servants are paid a good enough living wage, so that they do not have to depend on the generosity of strangers to survive. To wait at table is just as honorable a way to earn a living in this wicked world. If you are pleased with the meal and cheerful service, you should tip as handsomely as your purse affords. I don’t suppose that your waiter / waitress is driving a Mercedes, even in the States. 
Yours,
Philip Howard
60. We can learn from the first letter that Barbara prefers ___________.
A. changing her own ideas on how to tip waiters
B. leaving a bigger tip to the familiar waitpersons
C. eating at a café rather than in a nice restaurant
D. saving as much money as possible for herself
61. It can be inferred that Barbara’s friend tips waiters heavily ________.
A. to show that she is well off                              B. because they are thought to be poorly paid
C. to show that she is generous                          D. because they have offered her full service
62. Besides quality of service, Philip regards __________ as principles of tipping.
A. taste of food and amount of one’s money
B. taste of food and the number of servants
C. generosity of strangers and the number of servants
D. amount of one’s money and generosity of strangers

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