摘要: complain A. 解释 B. 诉说 C. 投诉 D. 抱怨

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Now and again I have had horrible dreams, but not enough of them to make me lose my delight in dreams. To begin with. I like the idea of dreaming, of going to bed and lying still and then, by some queer magic, wandering into another kind of existence. As a child, I could never understand why grown-ups took dreaming so calmly when they could make such a fuss about any holiday, This still puzzles me. I am puzzled by people who say they never dream and appear to have no interest in the subject. It is much more astonishing than it would be if they said they never went out for a walk. Most people do not seem to accept dreaming as part of their lives. They appear to see it as an irritating little habit, like sneezing or yawning I can never understand this. My dream life does not seem as important as my waking life because there is far less of it, but to me it is important.

1. What is the author’s attitude toward dreaming?

  A. He thinks it puzzling       B. He likes it          

  C. He is interested in it       D. He doesn’t accept it as part of his life

2. For the author of the passage, dreaming is________.  .

  A. another kind of existence     B. an irritating little habit      

C. a horrible but wonderful experience D. a true reflection of reality    

3. The author of the passage suggests that people who say they never go out for a walk are_____   .

  A. interesting   B. unbelievable  C. mysterious(难以理解的)   D. lazy

4. The author of the passage enjoys dreaming most______.  .

  A. only when he was a child     B. only when he is a grown-up

  C. both as a child and as a grown-up  D. only in his old age

5. Why does the author of the passage complain?

  A. Because most people are overexcited about their dreams

  B. Because most people are not interested in talking about their dreams

  C. Because most people have had dreams most of the time

  D. Because most people consider their dreams of to much importance

 

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BRITAIN is a popular tourist place. But tours of the country have advantages and disadvantages .

ADVANTAGES

Free museums. No charge for good collections of art works

Pop music. Britain is the only country to rival(与…匹敌)the US on this point.

Cabs. London taxi drivers well know where they are going.

Choice of food. Visitors can find food from every corner of the world .

Fashion. Not only do fashion junkies love deeply and respect highly brand names such as Vivienne Westwood, Alexander McQueen; street styles are justly loved, too.

  DISADVANTAGES

  Poor service. People can dine out on the rudeness they have experienced,” says Professor Tony Seaton, of Luton University’s International Tourism Research Center.

  Poor public transport. Trains and buses are promised to defeat tourists who have the most patience, so the over- crowded London tube is inexplicably(难以理解的) popular.

  Rain. Still in the number one complaint. 

  Overpriced hotels. The only European country with a higher rate of tax on hotel rooms is Denmark.

Drinking hours. Alcohol(酒) is in short supply after 11 pm even in “24-hour cities”.

What do tourists complain most?

  A. Poor service.               B. Poor public transport.

C. Rain.                        D. Overpriced hotels.

When is alcohol not able to get?

  A. At 9: 00 pm      B. At 10: 00 pm     C. At 11: 00 pm      D. At 12: 00 pm

Which of the following is true according to the passage?

  A. You have to pay to visit the museums.

  B. Only clothing with brand names are sold in London .

  C. You cannot find Chinese food there.

D. The public transport is poor there.

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237 West Palmdale Boulevard

Fresno, California 93706 

AmToy Corporation

Suite 15

TransAm Building

San Francisco, California 94115

November 20,2010

Dear Sirs,

As a concerned parent, I am writing to protest your recent advertisement for Electro-Robo seen in local media in California. Specifically, I am referring to newspaper and magazine ads (attached to this letter) published the week of November 15.

Children respond to your type of advertising in an immature way; that is, they are unable to understand how expensive some toys are for middle class parents. Further, your product is violent in nature. Your advertisement gives children the impression that it’s fine to have “two guns and laser eyes.” You also suggest that children need your toy to protect them “when you go outside.” This is not a healthy attitude for children to have.

I hope you will stop advertising your product in such a way that may harm our children.

Sincerely yours,

(Mrs.) Alma Hernandez

President, Parents for Non violent Toys

Enclosed Advertisement:

It’s Here! Ready for You, Now!  It’s Electro Robo!

Every boy dreams of being in control of a robot, and AmToy can make your dream come true! Electro-Robo is the world’s first fully automatic robot with radio control. Standing 80 centimeters tall, Electro-Robo is like a friend at home. He can walk, talk, and even shake your hand! He has two guns and laser eyes to help you defend yourself when you go outside with him. Every boy needs Electro-Robo!

Ask your Mom and Dad to buy Electro-Robo for your birthday or for Christmas, which is coming up soon. Imagine that you are in control of your friend for life, Electro- Robo!

Available at all toy stores and department stores NOW!

1.What is the purpose of the letter?

A.To complain about a broken toy.

B.To order a gift for Christmas.

C.To oppose the advertising.

D.To apply for a job in a toy company.

2.Why does the writer of the letter feel that Electro-Robo is violent?

A.It bears arms.

B.It is expensive to buy.

C.It is 80 centimeters tall.

D.It is controlled by radio waves.

3.Electro-Robo can do all the following EXCEPT________.

A.shaking hands

B.sitting down

C.talking

D.walking

 

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He drove after drinking alcohol, having a severe accident and had to get his arms removed.Since then, he has had to __31__ on his younger brother, who became his shadow, never leaving him alone for years. Except for writing with his toes, he was totally unable to do __32__ else. As the two brothers grew up together, they had their own problems and would often __33__. Finally, his younger brother went away and lived __34__, leaving him heartbroken and at a loss what to do.

    __35__, a misfortune befell(降临)a girl. One night she was preparing dinner when the kerosene light on the stove was overturned, __36__ in a fire which took her hands away. Having decidedly __37__ her sister’s willingness to help her, she determined to be thoroughly __38__. At school, she always studied hard.Most of all she learned to be self-reliant. “I am lucky. Though my __39__ are broken, my heart can still fly.” she wrote in her blog.

    One day, the young man and the girl were both invited to a(n)__40__ programme. The boy told the television hostess about his __41__ future, whereas the girl was full of __42__ for her life. They were both asked to write something on a piece of paper with their __43__. The boy: My younger brother’s arms are my arms. The girl: Broken wings, flying heart.

    They had both gone through the same ordeal(痛苦经历), but their different __44__ determined the nature of their lives. As seems the case, __45__ disasters can strike our life at any time. How you handle the __46__ when faced with it is the true __47__ of your character. If you choose to __48__ or escape from the ordeal, it will follow you wherever you go. But if you decide to be strong, the __49__ will turn out to be a fortune on which new __50__will arise.

31.A.live           B.stand          C.rely           D.assist

32.A.something      B.everything      C.nothing        D.anything

33.A.quarrel        B.share          C.support        D.dislike

34.A.happily        B.lonely         C.separately      D.disappointedly

35.A.Unfortunately    B.Unexpectedly    C.Similarly       D.Naturally[来

36.A.leading        B.bringing        C.causing        D.resulting

37.A.turned to       B.turned down    C.turned off      D.turned against

38.A.alone          B.free           C.independent     D.successful

39.A.arms          B.wings         C.dreams        D.promises

40.A.interview       B.radio          C.sports         D.health

41.A.hopeful        B.uncertain       C.bright         D.miserable

42.A.calmness       B.enthusiasm     C.patience       D.excitement

43.A.hands         B.strength        C.toes          D.mouths

44.A.characters      B.desires        C.opinions       D.attitudes

45.A.unexpected     B.passive        C.rough         D.serious

46.A.emergency     B.misfortune      C.difficulty       D.accident

47.A.test           B.reflection       C.display        D.problem

48.A.ignore         B.resist          C.complain       D.suffer

49.A.problem       B.result         C.failure         D.hardship

50.A.solutions       B.ways          C.rewards       D.hopes

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阅读理解

  Complaining(抱怨)about faulty goods or bad service is never easy. Most people dislike making a fuss(大惊小怪). But if something you have bought is faulty or does not do what is instructed for it, you are not asking for a favor to get it put right. It is the shopkeeper's responsibility(负责) to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.

  Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(发票)you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner or you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later.

  Even the bravest person finds it difficult to stand up in group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive.

(1)The shopper makes a complaint because ________.

[  ]

A.he dislikes causing a fuss

B.it doesn't do what is instructed for it

C.the article bought is not up to standard

D.he was at fault in buying the article

(2)When complaining in person, you should ________.

[  ]

A.get a receipt for what you buy

B.speak to to a responsible person

C.talk directly to the assistant

D.ask to see the buyer

(3)When complaining on the telephone ________.

[  ]

A.you should speak directly to the owner

B.you must ask for the manager

C.you may never find nut who dealt with the matter

D.you should find out with whom you discuss the matter

(4)If you write a letter to complain ________.

[  ]

A.it is important to keep a record of what you say

B.it is necessary to send receipts

C.say how you feel about the matter

D.ask what receipt numbers you should give

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