Not too long ago ,an incident that happened at Walt Disney touched me greatly. A guest  36 out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she 37 her visit .She told the front-desk clerk she had had a (n) 38 vacation ,but was heartbroken about 39 several rolls of Kodak color film she had not yet  40 .At that moment she was particularly  41___over the loss of the pictures she had shot at our Polynesian Luau ,  42   this was a memory she especially treasured.

   Now ,please understand that we have no written service rules 43 lost photos in the park. 44 ,the clerk at the front desk  45 Disney’s idea of caring for our  46 . She asked the woman to leave her a couple rolls of  47 film ,promising she would take care of the rest of our show at Polynesian Luau.

   Two weeks later the guest received a 48 at her home .In it were photos of all the actors of our show, 49 signed by each performer. There were also 50 of the public procession（游行队伍）and fireworks in the park ,taken by the front-desk clerk in her

own 51____ after work. I happened to know this  52  because this guest wrote us a letter .She said that 53  in her life had she received such good service from any business.

   Excellent 54  does not come from policy (政策性的)handbooks .It comes from people who  55 — and from a culture that encourages and models that attitude.

1.．A．working       B．checking       C．trying           D．staying

  2.．A．expected       B．realized       C．paid             D．enjoyed

 3.A．disappointing   B．wonderful      C．uncomfortable     D．important

  4.A．taking         B．dropping       C．losing           D．breaking

  5.  A．developed     B．taken        C．washed         D．loaded

 6.．A．silly           B．nervous     C．calm            D．sad

 7.A．when          B．where       C．as              D．which

  8.．A．covering        B．finding        C．making           D．keeping

  9.．A．Excitedly       B．Fortunately    C．Therefore        D．Quietly

  10.A．understood      B．reminded     C．trusted           D．discovered

  11.. A．workers      B．guests         C．managers       D．clerks

 12..．A．printed         B．shot          C．unused           D．recorded

  13.. A．film          B．card           C．camera         D．packet

  14..．A．frequently      B．personally    C．alone            D．actually

  15..．A．rules        B．pictures     C．handbooks        D．performances

  16..．A．case           B．work           C．time             D．position

 17..．A．story           B．place          C．photo            D．show

  18.. A．only            B．almost         C．never            D．nearly

 19..．A．advice          B．experience     C．quality          D．service

 20.. A．care            B．serve          C．like             D．know

1 

One day while shopping in a small town in southern California, it was my misfortune to be approached by a clerk．He seemed most unfriendly and not at all concerned about my intended purchase．I bought nothing, and marched angrily out of the store．

On the outside was a dark-skinned young man in his early twenties．His expressive brown eyes met and held mine, and in the next instant a beautiful, bright smile covered his face．I gave in immediately．The power of that broad smile dissolved all bitterness within me, and I felt the muscles in my own face happily responding．

"Beautiful day, isn't it?" I remarked, passing．Then I turned back．"I really owe you a debt of thanks," I said softly．

His smile deepened, but he made no attempt to answer．A Mexican woman and two men were standing nearby．The woman stepped forward and volunteered, "Sir, but he doesn't speak English．Do you want me to tell him something?" In that moment I felt transformed．The young man's smile had made a big person of me．My friendliness and good will toward all mankind stand ten feet tall．

“Yes,” my reply was enthusiastic and sincere, “tell him I said, ‘Thank you!’”

   “Thank you?” The woman seemed slightly puzzled．

I gave her arm a friendly pat as I turned to leave．"Just tell him that," I insisted．"He'll understand．I am sure!"

Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning．From that day on, I became smile-conscious, and I practice the art diligently anywhere and everywhere, with everybody．n

1.Why did the author leave the store angrily?

                                                        A．He couldn't buy what he wanted．

B．The clerk treated him unkindly．

                                                        C．The clerk didn't speak English．

D．The store's goods were too dear．

2.By saying "I felt the muscles in my own face happily responding"(in Para. 2), the author means _        _.

                                                        A．he smiled back at the young man                        B．he did not want to smile

                                                        C．he would thank the young man                            D．he was still in a bad mood

3.．The author asked the woman to say "Thank you!" to the young man because the young man         .

                                                        A．had helped the author before                               B．taught the author how to smile

                                                        C．taught the author a valuable lesson                   D．was a kind employee of the store

4.．In the passage, the author seems to suggest that we should __   ___.

                                                        A．be generous to strangers B．practice smiling every day

                                                        C．help people in trouble                                             D．smile at other people

A beautiful woman took a plane on business. She found her seat and sat down next to a young man. The man was just thinking of making a few dollars on the plane. When he saw the woman, he got an idea.

“Hey! Would you like to play a game?” he asked the woman. “No, thank you. I just want to take a nap (打盹),” the woman answered.

“It’s really easy. All you have to do is to answer the questions that I ask you. If you don’t know the answer, you give me five dollars. If I don’t know the answer to your question, then I’ll give you five dollars.”

“No,” the woman still refused.

“OK. If I don’t know the answer to your question, I’ll give you five hundred dollars. How about that?” the man said. Then the woman became interested and decided to join in the game.

“OK. How many moons does Jupiter (木星) have?” asked the young man. The woman reached into her purse and took out a five-dollar bill.

“What goes up the mountain with three legs and comes back with four?” the woman asked. Then the young man took out his computer and searched the Internet for an answer. Minutes later, the young man handed five hundred dollars to the woman.

After a few hours, the young man really wanted to know the answer to the question. So he asked the woman, “What is the answer to your question?” The woman reached into her purse and handed the young man a five-dollar bill.

1.Why did the man ask the woman to play a game?

A. He wanted to show his kindness.

B. He wanted to have a pleasant journey.

C. He wanted to earn some money from it.

D. He wanted to make friends with the woman.

2.How much did the woman get at the end of the story?

A. $ 500.        B. $ 5.       C. $ 10.          D. $ 490.

3.What can we learn from the last paragraph?

A. The woman told the man the answer to her question.

B. The woman gave the man’s money back to him.

C. The woman asked the man another question.

D. The woman didn’t know the answer, either.

4.We can learn from the story that the woman is ______.

A. clever            B. friendly           C. polite           D. honest

One day while shopping in a small town in southern California, it was my misfortune to be approached by a clerk．He seemed most unfriendly and not at all concerned about my intended purchase．I bought nothing, and marched angrily out of the store．

On the outside was a dark-skinned young man in his early twenties．His expressive brown eyes met and held mine, and in the next instant a beautiful, bright smile covered his face．I gave in immediately．The power of that broad smile dissolved all bitterness within me, and I felt the muscles in my own face happily responding．

“Beautiful day, isn’t it?” I remarked, in passing．Then I turned back． “I really owe you a debt of thanks,” I said softly．

His smile deepened, but he made no attempt to answer．A Mexican woman and two men were standing nearby．The woman stepped forward and volunteered, “Sir, but he doesn't speak English．Do you want me to tell him something?” In that moment I felt transformed．The young man's smile had made a big person of me．My friendliness and good will toward all mankind stand ten feet tall．

“Yes,” my reply was enthusiastic and sincere, “tell him I said, ‘Thank you’!”

“Thank you?” The woman seemed slightly puzzled．

I gave her arm a friendly pat as I turned to leave． “Just tell him that,” I insisted. “He'll understand．I am sure!”.

Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning．From that day on, I became smile-conscious, and I practice the art diligently anywhere and everywhere, with everybody．

1.Why did the author leave the store angrily?

2.By saying "I felt the muscles in my own face happily responding"(in Para. 2), the author means _____.

3.The author asked the woman to say “Thank you!” to the young man because the young man _____.

4.In the passage, the author seems to suggest that we should _____.

完形填空（共y小题；每小题1.5分，满分30分）

Not too long ago ,an incident that happened at Walt Disney touched me greatly. A guest  36 out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she 37 her visit .She told the front-desk clerk she had had a (n) 38 vacation ,but was heartbroken about 39 several rolls of Kodak color film she had not yet  40 .At that moment she was particularly  41 over the loss of the pictures she had shot at our Polynesian Luau ,  42 this was a memory she especially treasured.

   Now ,please understand that we have no written service rules 43 lost photos in the park. 44 ,the clerk at the front desk  45 Disney’s idea of caring for our  46 . She asked the woman to leave her a couple rolls of 47 film , promising she would take care of the rest of our show at Polynesian Luau.

   Two weeks later the guest received a 48 at her home .In it were photos of all the actors of our show,49 signed by each performer. There were also 50 of the public procession（游行队伍）and fireworks in the park ,taken by the front-desk clerk in her own    51  after work. I happened to know this 52 because this guest wrote us a letter .She said that 53 in her life had she received such good service from any business.

   Excellent 54 does not come from policy (政策性的)handbooks .It comes from people who 55 and from a culture that encourages and models that attitude.

A．working       B．checking     C．trying           D．staying

A．expected       B．realized     C．paid             D．enjoyed

A．disappointing   B．wonderful    C．uncomfortable   D．important

A．taking         B．dropping     C．losing        D．breaking

A．developed      B．taken        C．washed       D．loaded

A．silly           B．nervous      C．calm         D．sad

A．when          B．where        C．as           D．which

A．covering        B．finding       C．making      D．keeping

A．Excitedly       B．Fortunately    C．Therefore    D．Quietly

A．understood      B．reminded     C．trusted       D．discovered

A．workers        B．guests        C．managers     D．clerks

A．printed         B．shot          C．unused       D．recorded

A．film           B．card          C．camera       D．packet

A．frequently      B．personally     C．alone         D．actually

A．rules          B．pictures       C．handbooks    D．performances

A．case           B．work        C．time         D．position

A．story          B．place        C．photo         D．show

A．only           B．almost      C．never         D．nearly

A．advice         B．experience   C．quality        D．service

A．care           B．serve       C．like           D．know