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阅读下面短文，根据短文内容及首字母提示补全文中所缺的单词，答案写在题后的横线上。
“Sorry” is a word that people in Britain often say in their daily life．
One day while I was w 1 on the street, a young man ran by hurriedly, brushing(轻擦)against my handbag．He continued his way, but turned b 2 and said “sorry” to me．Even in a rush, he didn’t f 3 to say “sorry”．One day, after I bought some bananas, the shopkeeper was passing me the change, but I wasn’t ready for it and a coin dropped onto the ground．“Sorry, Madam,” he said w 4 bending to pick it up．I was s 5 why he said “sorry” to me．Another time, I stepped on a man’s f 6 at the entrance to a cinema．At the same time, we b 7 said “sorry”．
Slowly, I got to know that when something unpleasant happens in daily life, the British don’t c 8 much about who is wrong．If someone is in trouble, a “sorry” is always n 9 ．Perhaps that is w 10 I seldom see people quarrel on the buses or streets in Britain．
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