good service, the restaurant offers different kinds of traditional Fujian dishes. A. Far from B. Apart from C. Instead of D. Thanks to 题目和参考答案——青夏教育精英家教网—

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_______ good service, the restaurant offers different kinds of traditional Fujian dishes.

A. Far from B. Apart from C. Instead of D. Thanks to

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I am a writer. I spend a great deal of my time thinking about the power of language—the way it can evoke（唤起） an emotion, a visual image, a complex idea, or a simple truth. Language is the tool of my trade. And I use them all—all the Englishes I grew up with.

Born into a Chinese family that had recently arrived in California, I’ve been giving more thought to the kind of English my mother speaks. Like others, I have described it to people as “broken” English. But feel embarrassed to say that. It has always bothered me that I can think of no way to describe it other than “broken”, as if it were damaged and needed to be fixed, as if it lacked a certain wholeness. I’ve heard other terms used, “limited English,” for example. But they seem just as bad, as if everything is limited, including people’s perceptions（认识）of the limited English speaker.

I know this for a fact, because when I was growing up, my mother’s “limited” English limited my perception of her. I was ashamed of her English. I believed that her English reflected the quality of what she had to say. That is ,because she expressed them imperfectly her thoughts were imperfect. And I had plenty of evidence to support me: the fact that people in department stores, at banks, and at restaurants did not take her seriously, did not give her good service, pretended not to understand her, or even acted as if they did not hear her.

I started writing fiction in 1985. And for reasons I won’t get into today, I began to write stories using all the Englishes I grew up with: the English she used with me, which for lack of a better term might be described as “broken”, and what I imagine to be her translation of her Chinese, her internal（内在的） language, and for that I sought to preserve the essence（本质）, but neither an English nor a Chinese structure: I wanted to catch what language ability tests can never show; her intention, her feelings, the rhythms of her speech and the nature of her thoughts.

By saying “Language is the tool of my trade”, the author means that ______.

A. she uses English in foreign trade B. she is fascinated by languages

C. she is a writer by profession D. she works as a translator

The author used to think of her mother’s English as ______.

A. impolite B. amusing C. imperfect D. practical

Which of the following is TRUE according to Paragraph 3?

A. Americans do not understand broken English.

B. The author’s mother was not respected sometimes.

C. The author’ mother had positive influence on her.

D. Broken English always reflects imperfect thoughts.

What is the passage mainly about?

A. The limitation of the author’s perception of her mother.

B. The changes of the author’s attitude to her mother’s English.

C. The author’s misunderstanding of “limited” English.

Ⅲ.阅读（共两节，满分40分）

阅读理解（共15小题；每小2分，满分30分）

阅读下列短文，从每题所给的A、B、C和D项中，选出最佳选项，并在答题卡上将该项涂黑。

When I was growing up in America, I was ashamed of my mother’s Chinese English. Because of her English, she was often treated unfairly. People in department stores, at banks,

And at restaurants did not take her seriously ,did not give her good service ,pretended not to

Understand her ,or even acted as if they did not hear her .

My mother has realized the limitations of her English as well. When I was fifteen, she used to have me call people on phone to pretend I was she . I was forced to ask for information or even to yell at people who had been rude to her. One time I had to call her stockbroker (股票经纪人).I said in an adolescent voice that was not very convincing, “This is Mrs.Tan..”

And my mother was standing beside me ,whispering loudly, “Why he don’t send me cheek already two week lone.”

And then , in perfect English I said : “I’m getting rather concerned .You agreed to send the check two weeks ago, but it hasn’t arrived.”

Then she talked more loudly. “What he want? I come to New York tell him front of his boss.” And so I turned to the stockbroker again, “I can’t tolerate any more excuse. If I don’t receive the check immediately , I am going to have to speak to your manager when I am in New York next week.”

The next week we ended up in New York. While I was sitting there red-faced, my mother, the real Mrs.Tan, was shouting to his boss in her broken English.

When I was a teenager, my mother’s broken English embarrassed me. But now, I see it differently. To me, my mother’s English is perfectly clear, perfectly natural. It is my mother tongue. Her language, as I hear it, is vivid, direct, and full of observation and wisdom. It was the language that helped shape the way I saw things, expressed ideas, and made sense of the world.

1.Why was the author’s mother poorly served?

A.She was unable to speak good English.

B.She was often misunderstood.

C.She was not clearly heard.

D.She was not very polite.

2.From Paragorph 2, we know that the author was____________.

A.good a pretending

B.rude to the stockbroker

C.ready to help her mother

D.unwilling to phone for her mother

3.After the author made the phone call, __________

A.they forgave the stockbroker

B.they failed to get the check

C.they went to New York immediately

D.they spoke to their boss at once

4.What does the author think of her mother’s English now?

A.It confuses her.

B.It embarrasses her.

C.It helps her understand the world.

D.It helps her tolerate rude people.

5.We can inter from the passage that Chinese English__________.

A.is clear and natural to non-native speakers

B.is vivid and direct to non-native speakers

C.has a verv bad reputation in America

D.may bring inconvenience in America

阅读下列短文，根据以下提示：1）汉语提示，2）首字母提示，3）语境提示，在每个空格内填入一个适当的英语单词，并将该词完整地写在右边相对应的横线上。所填单词要求意义准确，拼写正确。

Mr. Li,

Last Sunday I went to do some reading in your library.

Over the time I was there, I found something unpleasant. T , ____

I’d like to v my opinions, which, I hope, would be of help for ____

you to _______（创造）a more comfortable place for readers. First, there are ____

few new books on the shelf, and most books are not s in proper __

order, making it difficult for readers to find _______ they want quickly. ____

Third, the l didn’t offer good service. Instead, they were _

chatting. In _______, they took no notice of the fact that a light _____

wasn’t _______. Leave this state of affairs to stay the same, and I’m ____

_______(恐怕) there will be fewer and fewer readers. So, I suggest your ____

_______ (改变) all these as soon as possible for the sake of readers. ____

The End

第三部分：阅读理解（共20小题；每小题2分，满分40分）
阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑
A
The old man walked slowly into the restaurant. With head tilted, and shoulders bent forward he leaned on his trusty stick with each unhurried step. His torn cloth jacket, patched trousers, worn out shoes, and warm personality made him stand out from the usual Saturday morning breakfast crowd. He stopped, turned with his whole body, and winked at a little girl seated by the door. She flashed a big smile right back at him.
A young waitress named Mary watched him walk toward a table by the window. She ran over to him, and said, "Here, Sir. Let me give you a hand with that chair." She pulled the chair away from the table. Steadying him with one arm, she helped him move in front of the chair, and get comfortably seated. Then she moved the table up close to him, and leaned his stick against the table where he could reach it.
In a soft, clear voice he said, "Thank you, Miss. And bless you for your kind gestures."
"You're welcome, Sir." She replied. "And my name is Mary. I'll be back in a moment, and if you need anything at all in the mean time, just wave at me!"
After he had finished a hearty meal, Mary brought him the change from his ticket. He left it on the table. She helped him and walked with him to the front door. Holding the door open for him, she said, "Come back and see us, Sir!" He turned and nodded a thank-you. "You are very kind." he said softly, smiling.
When Mary went to clean his table, she almost fainted. Under his plate she found a business card, and a note scribbled on a napkin. Under the napkin was a one-hundred-dollar bill.
The note on the napkin read, "Dear Mary, I respect you very much, and you respect yourself too. It shows by the way you treat others. You have found the secret of happiness. Your kind gestures will shine through those who meet you."
The man she had waited on was the owner of the restaurant where she worked. This was the first time that she, or any of his employees had ever seen him in person.
56．The old man left $ 100 under the napkin because he ____．
A．was grateful for Mary's kindness
B．wanted to encourage Mary to do more good deeds
C．appreciated Mary's kindness and work attitude
D．thought highly of the tasty meal in the restaurant
57．What do we know about Mary and the old man?
A．Mary knew who the old man was from the note．
B．Mary recognized the old man when she served him．
C．The old man intended to have Mary as his secretary．
D．It was the first time that Mary had seen her boss in the flesh．
58．It can be inferred that the old man went to the restaurant to ____．
A．have a good meal              B．enjoy good service
C．have an on-site visit            D．show his generosity
59．The passage is developed mainly by ____．
A．following the order of space      B．following the order of events
C．making comparisons             D．providing examples
60．The best title of the passage would be ____．
A．Employer and Employee         B．The Secret of Happiness
C．A Gift from the Manager         D．Good Service in the Restaurant

Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.
Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.
If you want to ensure good public relations, you need to master effective telephone techniques.
You should try to give an impression of an efficient, friendly, progressive company eager to give good service.
Before calling
Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.
Check the number. A great deal of money is wasted each year on dialing wrong numbers.
Plan your call. Make a list of points and questions to be raised.
Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”
If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.
Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).
During the call
Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?
Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.
Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.
Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.
Be courteous. Finish by thanking the caller for his or her time and trouble.
After the call
Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.
Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.
【小题1】This passage is mainly about _____.

A．how to become a dependable company

B．how to ensure public relations

C．some service a company should have

D．some telephone techniques for business purpose

【小题2】Before calling, you have to _____.

A．stay at your company only

B．learn important data and figures by heart

C．get things ready for the communication

D．choose the right time and place

【小题3】During the call, it is unsuitable to _____.

A．be heard in low spirits	B．be decisive
C．check your notes	D．get feedback

【小题4】What does the underlined word “courteous” in the passage mean?

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