题目内容
customer satisfaction,the policy can´t be criticized
A.In spite of B.Instead of C.Regardless of D.In terms of
D
Frank Woolworth was born in Rodman, New York, in 1852. His family were very poor farmers, and there was never enough to eat. Frank decided he did not want to be a farmer. He took a short business course, and went to work as a salesman in a large city.
Woolworth realized he had a natural skill for showing goods to attract people’s interest, but he soon learned something more important. One day his boss told him to sell some odds and ends (小商品) for as much as he could get. Frank put all these things on one table with a sign which said FIVE CENTS EACH. People fought and pushed to buy the things and the table was soon cleared.
Soon afterwards, Woolworth opened his own store, selling goods at five and ten cents. But he had another lesson to learn before he became successful. That is, if you want to make money by selling low-price goods, you have to buy them in large quantities directly from the factories. Once, for example, Woolworth went to Germany and placed an order for knives. The order was so large that the factory had to keep running 24 hours a day for a whole year. In this way, the price of the knives was cut down by half.
By 1919, Woolworth had over 1000 stores in the US and Canada, and opened his first store in London. He made many millions and his name became famous throughout the world. He always run his business according to strict rules, of which the most important was: “ THE CUSTOMER IS ALWAYS RIGHT.”
【小题1】 Frank took a short business course in order to _________.
| A．get away from the farm | B．learn something from a salesman |
| C．earn more money for his family | D．get enough to eat. |
| A．he had put the goods on a table in a very nice way. |
| B．he cut down the price by half |
| C．he knew how to get people to buy his goods. |
| D．the sign he put on the table was well designed. |
| A．the factory workers worked 24 hours a day. |
| B．knives were ordered in large quantities directly from the factory. |
| C．the knives were made in Germany, where labour was cheap. |
| D．the knives were produced in one factory. |
| A．His business skills and his wealth |
| B．The low price of the goods he sold |
| C．His trip to Germany and his huge order of knives |
| D．His natural skill for showing things |
| A．whenever there is a quarrel between the customer and shop assistant, the customers are always right. |
| B．If you want to succeed, the rule is the only way. |
| C．stores must always follow the customer’s orders if they want to make more money. |
| D．stores should do their best to meet the customer’s needs if they want to be successful. |
Finally, a cell phone
That's ... a phone
With rates as low as $3.75 per week!
“Well, I finally did it. I finally decided to enter the digital age and get a cell phone. My kids have been annoying me and the last straw was when my car broke down，and I was stuck by the highway for an hour before someone stopped to help. But when I went to the cell phone store, I almost changed my mind. The phones all have cameras, computers and a "global-positioning" something or other that's supposed to spot me from space. Goodness, all I want to do is to be able to talk to my grandkids! The people at the store weren't much help. They couldn't understand why someone wouldn't want a phone the size of a postage stamp. And the rate plans! They were confusing, and expensive ... and the contract (合同）lasted for two years! I'd almost given up until a friend told me about her new Jitterbug phone. Now, I have the convenience and safety of being about to stay in touch --- with a phone I can actually use. ”
Affordable plans that I can understand一and no contract to sign (签订）！ Unlike other cell phones，Jitterbug has plans that make sense. Why should I pay for minutes I'm never going to use? And if I do talk more than I plan, I won't find myself with no minutes like my friend who has a prepaid phone. Best of all, there is no contract to sign—so I'm not locked in for years at a time. The US-based customer service is second to none. And the phone gets service anywhere in the country.
| Monthly Minutes | 50 | 100 |
| Monthly Rate | $14.99 | $19.99 |
| 911 Access | FREE | FREE |
| Long Distance Calls | No additional charge | No additional charge |
| Friendly Return Policy | 30 days | 30 days |
【小题1】 What made “I” finally think of getting a cell phone?
| A．Being stuck by the highway. |
| B．Being urged by his grandkids. |
| C．Being persuaded by cell phone salespersons. |
| D．Being attracted by the friendly return policy. |
| A．$3.75 | B．$4.99 | C．$14. 99 | D．$19.99 |
| A．its discount price with a free gift |
| B．its reasonable rate plans without a contract |
| C．its good customer service all over the world |
| D．its “global-positioning” system with 911 access |
| A．tell a customer's story of Jitterbug |
| B．provide two ways to order Jitterbug |
| C．give a brief introduction of Jitterbug |
| D．attract potential customers to Jitterbug |